Notifications

TetherX sends push notifications (iOS/Android) and emails to keep you informed about your security system.

Who Receives Notifications

Who an alert reaches depends on the user type and, for standard users, which cameras and sites they can access. See User Types for what each type is.

Key: ✓ = On by default | With access = On by default, but only for the cameras and sites the user can access | Optional = Off by default, can be enabled | Own = Only the user's own sign-in | – = Not received

Note: Admins and integrators receive health, event and alarm alerts across their whole timeline. Standard users receive them only for the cameras, zones and sites they have been given access to. Analytics alerts are off by default for everyone except admins, and can be switched on per user. Admins are also alerted when users on their timeline sign in (if Notify on Login is enabled); integrator and staff sign-ins are not reported to admins.

Tip: Operators do not receive push or email notifications. Control-room operators work live events through the operator console queue, and supervisors receive escalations and Call Supervisor handovers inside the console, not as notifications. See Control Rooms and the operator guide.

Configuring Your Notifications

1. Click your profile icon (top-right) → select your profile

2. Open the Permissions & Notifications tab

3. Configure your preferences:

4. Click Update User

Available Settings

Account

System Health

Event Notifications

Alarm Panel Integration

Managing Other Users' Notifications

Admins and integrators can configure notifications for users in their organisation:

1. Go to Admin → Users

2. Click the user's name to open their profile - every setting on the unified user page is edited inline by clicking the value, no separate edit screen

3. Open the Permissions & Notifications tab and adjust any notification preference - changes save automatically as you make them

Arming Sites and Cameras

Arming controls whether event notifications are sent. Both the site and the camera must be armed.

Arm a Site

Go to Sites and toggle the Armed slider:

Arm a Camera

Cameras have two separate controls:

From Camera Details

Go to Cameras → select camera → Details tab:

Automatic Account Emails

These emails are always sent and cannot be disabled, regardless of your notification preferences:

Reducing False Notifications

Wind, foliage, shadows and rain can set off basic motion. TetherX filters these at source with TetherX AI, camera analytics, image masks and per-camera notification settings. See Reducing False Notifications for the full guide.

Stopping Notifications

Platform Notifications

On the Permissions & Notifications tab (see Configuring Your Notifications for where it is), turn on Pause all notifications. This master switch stops every push and email notification at once and hides the individual options until you switch it back off. Changes save automatically.

To stop only some alerts, leave the master switch off and turn off the individual settings instead.

Note: Automatic account emails such as activation and password resets are not notifications and always send.

Marketing Emails

Click Unsubscribe at the bottom of any marketing email.

Billing Emails

Sent from TetherX accounting systems for outstanding financial matters. These stop automatically once resolved.

Troubleshooting

Not receiving notifications?

First, the checks that apply to every notification type:

• Pause all notifications is switched off (Permissions & Notifications tab)
• The specific notification type is enabled in your preferences
• For push: the TetherX app has notification permission on your device. For email: check spam/junk
• Standard users only receive alerts for the cameras and sites they can access - confirm you have access (see Who Receives Notifications)

If it is specifically an event or analytics alert (motion, intrusion, ANPR), also check:

• The site AND the camera are both armed
• The camera is set to Record, not just Monitor
• The event type is not in the camera's Always Ignore list

If it is a health alert (something offline), allow for the delay before it fires: 3 minutes for cameras, 15 minutes for TetherBoxes.

Too many notifications?

See Reducing False Notifications to filter false alerts at source with TetherX AI, analytics, masks and per-camera settings.

Note: Push notifications are near-instant. Email delivery depends on your provider - check spam/junk if emails are delayed.

Related Articles

• User Types - Which notifications each user type receives
• User Permissions - Set notification preferences when creating or editing a user
• Health Report - Scheduled health summaries by email
• Camera Notification Settings - Fine-tune which event types trigger alerts
• Reducing False Notifications - Filter false alerts at source
• Control Rooms - Event escalations and alerts for monitored sites