Table of Contents
Replacing a TetherBox
When you need to replace an existing TetherBoxes (for warranty replacement, upgrade, or other reasons), the activation wizard will transfer your configuration and subscription details to the new unit automatically.
Warning: Local footage is NOT transferred – Local recordings on the old TetherBox are NOT copied to the new unit. If you need to retain old footage, keep the old unit or remove its drive before the Factory Reset occurs.
Danger: Cloud recordings are permanently deleted – ALL cloud recordings from the old TetherBox are permanently deleted during the Factory Reset process. This cannot be undone. Download any required cloud footage before replacing the unit.
What Gets Transferred
Cameras & Zones
All Cameras and their settings, camera zones and their configurations, and cloud recording settings are automatically transferred to the new unit.
Network Devices
Switches, routers, and other discovered network Devices are transferred to the new unit.
Subscription Details
- Renewal date – Your existing renewal date is preserved
- Custom pricing – Any manually set pricing is preserved
- Original activation date – For warranty tracking (if replacing under warranty)
Warning: Billing period is NOT transferred – If your old TetherBoxes was on annual or custom billing, you must contact TetherX to configure this on the new unit. The new unit will default to monthly billing otherwise.
What Needs Reconfiguring
The following will need to be set up again on the new TetherBox:
- Alarm panels – Will need to be rediscovered and reconfigured
- Access control units – Will need to be reconfigured
Building Your Own Replacement Unit
For detailed CPU, RAM, and storage specifications when building a replacement TetherBox yourself, see Hardware Specifications.
How to Replace a TetherBox
- Go to the TetherX activation page to start the activation wizard
- Enter the serial number of your new TetherBoxes
- When asked about installation type, select "Replacing an existing TetherBox"
- Select the old TetherBoxes you are replacing from the list
- Choose your replacement reason (warranty, upgrade, etc.)
- Complete the activation
After Replacement
Once the replacement is complete:
- The new TetherBox will update and start up (this may take 2-10 minutes)
- Your Cameras will reconnect automatically
- Cloud recordings will continue from the new unit
- The old unit will be queued for Factory Reset (this happens automatically when it next connects to the Internet). If the old unit is broken, stolen, or never comes back online, the reset will remain queued indefinitely.
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