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Monitoring Station Operator Guide

This guide covers the essential workflows and features for Alarm Receiving Centre (ARC) and remote monitoring station operators processing events in TetherX.

Getting Started

Choosing your View

TetherX offers two view modes for processing events:

• List View - Displays events in a compact table format with timestamps, site names, camera names, and event details. Recommended for monitoring operators as it allows sequential processing and shows more events on screen.
• Thumbnail View - Displays events as image thumbnails in a grid. Useful for visual scanning but less efficient for high-volume processing.

Most operators prefer List View for systematic event processing. Switch between views using the icons in the view menu.

Processing Events

Event States

Understanding event states helps you track your workflow:

When you open an event to review it, the system automatically marks it as Pending for 3 minutes. This prevents other operators from duplicating your work and indicates you're actively reviewing it.

Sorting Events

Bulk Selection

You can select multiple events at once to perform bulk actions such as closing or hiding several events simultaneously.

Drag to select: Click and drag a selection box across multiple events to select them all at once. This works in both List View and Thumbnail View.

Other selection methods:

• Use the Select dropdown in the view menu to bulk select events by time period (e.g., last hour, today)
• In List View, use the checkbox in the header row to select all events currently visible on screen

Once events are selected, use the bulk action buttons to close, hide, or perform other actions on all selected events at once.

The Monitoring Strip

When you close an event that still has active analytics or motion, it moves to the Monitoring Strip on the right side of your screen instead of disappearing immediately.

How It Works

• Events remain in the monitoring strip for a configurable period (default 5 minutes) before automatically closing
• A countdown timer shows time remaining for each event
• Events are sorted oldest first by default (closest to expiring at top)
• In the final 30 seconds, the countdown pulses red - giving you a chance to double-check nothing important is happening

Activity Alerts

• Events flash whenever new analytics are detected (person, vehicle, motion)
• This draws your attention to sites with ongoing activity that may need reopening
• Click the reopen button to bring the event back for full review

Live Preview Features

Live Camera Preview on Hover

In List View, hover over the camera icon next to a site name to see a live preview of what's currently happening on that camera.

This is useful for:

• Quickly checking if activity is ongoing before opening the full event
• Verifying the camera is operational
• Getting context before reviewing recordings

Live Thumbnail Toggle

Enable Live Preview in the view menu to replace static event thumbnails with live camera feeds for any event still in progress.

• Shows real-time footage instead of a captured moment
• Helps identify ongoing incidents
• Automatically reverts to static thumbnail when the event completes

Controlling Event Flow

Pausing Real-time Updates

When processing a backlog of events, use the Real-time toggle in the view menu to temporarily stop new events from appearing.

This helps you:

• Focus on existing events without interruption
• Process events systematically without the list shifting
• Catch up during busy periods

Site Notes

Site notes contain critical information for responding to events at specific locations. They typically include:

• Site address and cross streets
• Monitored hours
• Keyholder contact details
• Emergency response procedures
• Priority cameras and special instructions
• Site maps and access information

Viewing Site Notes

Look for the notes icon next to the site name in the event row. Click or hover to view the notes in a popover.

Example Site Notes Format

**ABC Industrial Park**
123 Example Street, London, EC1A 1BB
*Cross Streets: Example Road / Sample Lane*

───────────────────────────────
**Monitored:** 18:00-06:00 Mon-Fri, 24H weekends
───────────────────────────────

**Emergency Contacts:**
• Site Security: 020 7123 4567
• Supervisor: 07700 900123
• Police (non-emergency): 101

**Response Procedure:**
1. Monitor and capture video/photos
2. Document in event notes
3. Email: security@example.com

**Priority Cameras:**
• Camera 3 - Main entrance ⚠️
• Camera 7 - Loading bay (active 06:00-18:00)

**Notes:**
Night guard on site after 22:00

Zone and Camera Notes

In addition to site notes, individual zones and cameras may have their own notes with specific instructions:

• Zone Notes - Instructions specific to that camera view or monitored area
• Camera Notes - Technical information about the camera or special handling

Quick Reference

Reporting Issues

If you experience glitches, slowdowns, or unexpected behaviour while processing events, please report it so we can investigate. TetherX includes ARC Slowdown Diagnostics - internal tooling that helps our support team quickly identify and resolve performance issues in control room environments.

ARC Performance Report

For monitoring station performance issues, use the dedicated ARC Performance Report form on our support page. This form collects all the diagnostic information we need to investigate quickly.

Before submitting, have the following information ready:

How to Report

1. Visit the support page
2. Click Report Performance Issue to open the ARC Performance Report form
3. Fill in the required fields - issue type, time window, and description
4. Add optional diagnostic information (speed test, workstation specs)
5. Attach any screenshots showing the issue

See Also

• ARC Performance Reports - Daily metrics for event handling, operator performance, and camera activity
• Events View Menu - Detailed guide to all view menu options
• Events - Overview of the events system