Table of Contents
Signing In
There is more than one way into TetherX, and they all reach the same account. Which ones you see on the sign-in page depends on how your account was set up and what your device supports.
Sign in at the address in your activation email. The address depends on the region your account is hosted in, so use that link rather than typing one from memory.
Your Password
The method every account has. Type your email address and your password.
Passwords must be at least 12 characters. If you have forgotten yours, see Reset Your Password. Repeated wrong attempts lock the account for a while, see Account Lockout.
A Passkey
Signs you in with your device's fingerprint reader, face recognition or screen lock, with nothing to type. Add one from the Security section of your own account, then choose it from the email box the next time you sign in.
A passkey replaces your password. It does not replace your verification code. Full detail in Passkeys.
Google and Microsoft
If your email address is a Google or Microsoft account, you can sign in with it instead of a TetherX password. Your identity provider does the checking and tells us who you are.
| Button | Works with |
|---|---|
| Sign in with Google | A personal Google account or Google Workspace address |
| Sign in with Microsoft | A work, school or personal Microsoft account |
Three things to know:
The email address has to match exactly. We look up the account by the verified address your provider gives us. If your TetherX account is j.smith@example.com and your Microsoft account is john.smith@example.com, they are different people as far as the sign-in is concerned. Ask an administrator or integrator to change the address on your TetherX account so the two agree.
These buttons sign you in, they do not create an account. Somebody has to have made your TetherX account first, and you have to have signed in to it at least once with your password. Until then the button will tell you the address is not recognised.
Your verification code is still asked for. If your account uses an authenticator app, signing in with Google or Microsoft takes you to the code page just as a password does. See Two-Factor Authentication.
Tip: Signing in this way means TetherX never sees your Google or Microsoft password. If you leave the company, whoever disables your work account has closed this door too.
In the Apps
| iPhone and iPad | Android | |
|---|---|---|
| Password | Yes | Yes |
| Passkey | Yes | Not yet |
| Yes | Yes | |
| Microsoft | Yes | Yes |
See Native Apps.
Common Questions
Which method should I use? A passkey if your device offers one, because there is nothing to type and nothing to phish. Google or Microsoft if your organisation already manages your account that way. A password otherwise.
Can I use more than one? Yes. Adding a passkey does not remove your password, and signing in with Google does not stop you typing your password instead. Use whichever is in front of you.
The Microsoft button is not on my sign-in page. Microsoft sign-in has to be configured for the deployment you are signing in to. If it is missing, it has not been set up on that cloud. Contact Support.
I signed in with Google and it said my address does not exist. Either no TetherX account exists for that address, or the account exists but has never been signed in to with its password. Both are fixed by an administrator or integrator on your timeline.
Related
- Passkeys - Sign in with your fingerprint, face or screen lock.
- Two-Factor Authentication - The verification code, and password requirements.
- Account Lockout - What happens after repeated wrong passwords or codes.
- Reset Your Password - Change your password or recover a forgotten one.
- Native Apps - The iPhone, iPad and Android apps.
Referenced in: