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Two-Factor Authentication

Two-factor authentication (2FA) adds an extra layer of security by requiring a code from your mobile phone when you sign in.

How It Works

When 2FA is enabled, you'll need:

1. Your email and password (something you know)
2. A code from your authenticator app (something you have)

Even if someone obtains your password, they still need to unlock your phone and open your authenticator app to get in.

Setting Up 2FA

Requirements

• A smartphone with an authenticator app (Google Authenticator, Microsoft Authenticator, Authy, 1Password, or any TOTP-compatible app)
• Your current TetherX password

Steps

1. Click your profile icon in the top right corner → Security tab
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2. Select Authenticator App from the Two-Factor Authentication dropdown
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3. Enter your current password and click Update User
4. Scan the QR code with your authenticator app (or manually enter the setup key)
5. Enter the 6-digit code shown in your app to verify setup

Signing In with 2FA

After entering your email and password, you'll be prompted for a verification code:

1. Open your authenticator app
2. Find the entry for TetherX
3. Enter the 6-digit code (codes refresh every 30 seconds)
4. Click Verify

Lost Access to your Authenticator

If you lose access to your authenticator app (lost phone, app deleted, or device reset), contact your administrator to reset your 2FA settings. If you are the administrator, contact your integrator or Support.

Managing 2FA for Other Users

Administrators and integrators can enable or disable 2FA for other users.

Enabling 2FA

1. Go to Users → select the user → Security tab
2. Select Authenticator App from the dropdown
3. Click Update User

The user will be signed out of all active sessions and required to complete 2FA setup on their next login.

Disabling 2FA

1. Go to Users → select the user → Security tab
2. Select None from the Two-Factor Authentication dropdown
3. Click Update User

2FA is disabled immediately. Use this to help users who have lost access to their authenticator app.

Related

• User Permissions - Configure what each user can access and do in the system.