Articles tagged with #troubleshooting

Inspect ONVIF and native API capabilities, refresh stream profiles, and remotely reboot a camera or recorder

Diagnose offline cameras, missing recordings, authentication failures and unstable camera connections

Default usernames and passwords for common camera brands

Troubleshoot cameras that intermittently stop providing video, causing gaps in recorded footage

Step-by-step guide to enabling ONVIF on your cameras

Use VLC media player to test camera streams and diagnose recording issues

Access live video and recordings directly from your TetherBox without using the Internet

How to change your computer or laptop DNS settings to use Google or Cloudflare public DNS servers

Real-time monitoring of TetherBox, camera, and device health across your fleet

Understanding the Health Report email and its issue categories

Open a temporary remote connection to an on-site camera, recorder or network device without port forwarding

Equipment to carry for diagnosing a TetherBox and site devices during an on-site visit

Set up push notifications on iOS and Android, choose a different sound for alarms, health and other events, send yourself a test, and fix a notification that arrives silently

Gain emergency command-line access to a TetherBox for manual network configuration and troubleshooting

Configuring automatic power-up after power cuts, fixing boot device errors, and replacing the CMOS battery

Understand the different TetherBox states including starting, restarting, updating, stopped, activated, and unactivated

Use TetherBox status, health and storage information to diagnose faults and decide what to do next

Step-by-step troubleshooting guide to bring your TetherBox back online by checking Internet, power, and submitting diagnostic reports